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Guidance that influences which products the assistant suggests, for situation-based advice. When to use: you want to promote certain products, pair complementary items, or steer recommendations in a specific situation. How to add: open your knowledge store, go to Recommendation hints and select Add. Describe the customer need, the instruction for the assistant, and optionally the search terms it should use to look up matching products. You can also capture a hint from a real conversation: in the Playground or a Chat log, use the Add recommendation hint action on a reply. Either way the hint appears under Recommendation hints in the knowledge store, where you can review, edit, or delete it.

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Validity period

You can optionally define when an entry should apply — for a prize draw, a limited-time promotion, or a notice about a service disruption. Outside that period the assistant does not use the entry. It is not deleted: change the date at any time to reactivate it. In the overview you can filter by Active and Expired. To pause entries immediately, select one or more of them and choose Inactive. They move to Expired and are no longer used. To restore them, open Expired, select the entries, and choose Active. Reactivating clears their previous validity period and makes them active immediately. While in effect, time-boxed entries take precedence over any permanent information that contradicts them. Valid until includes the selected day: “valid until 31 Dec” means the entry applies for the whole of 31 December.