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Add question-and-answer pairs directly. When to use: you know the exact questions customers ask and want full control over the answers. How to add: in your knowledge store, open Sources → FAQs, select Add, then enter each question with its answer. FAQ pairs give the assistant precise, pre-approved responses for common queries.

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Validity period

You can optionally define when an entry should apply — for a prize draw, a limited-time promotion, or a notice about a service disruption. Outside that period the assistant does not use the entry. It is not deleted: change the date at any time to reactivate it. In the overview you can filter by Active and Expired. To pause entries immediately, select one or more of them and choose Inactive. They move to Expired and are no longer used. To restore them, open Expired, select the entries, and choose Active. Reactivating clears their previous validity period and makes them active immediately. While in effect, time-boxed entries take precedence over any permanent information that contradicts them. Valid until includes the selected day: “valid until 31 Dec” means the entry applies for the whole of 31 December.