Knowledge stores
FAQs
Add question-and-answer pairs to a knowledge store for precise, pre-approved answers.
Add question-and-answer pairs directly.
When to use: you know the exact questions customers ask and want full control over the answers.
How to add: in your knowledge store, open Sources → FAQs, select Add, then enter each question with its answer. FAQ pairs give the assistant precise, pre-approved responses for common queries.