Knowledge stores
Create stores of business and product information and connect them to your assistants.
Sources
Add websites, documents, FAQs, text, and desired reactions to a store.
Product data
Connect product feeds so the assistant recommends from your live catalog.
How knowledge powers accurate answers
Your assistant only answers well when it has the right content to draw from. Knowledge is how you give it that content. Instead of relying on a generic model, homie grounds every answer in the information you provide — your policies, product details, FAQs, and guidance — so responses stay accurate and on-brand. When a shopper asks a question, the assistant searches your knowledge for the most relevant passages and uses them to compose a grounded reply. The more complete and well-organized your knowledge is, the fewer “I don’t know” moments your customers hit.Knowledge stores vs. product data
homie separates the content your assistant uses into two distinct concepts:- Knowledge stores hold general business and product information — shipping policies, return rules, sizing guides, FAQs, and brand guidance. You build a store from one or more sources and connect it to the assistants that should use it.
- Product data is your live catalog, connected through product feeds. This is the set of products the assistant recommends from, kept separate so catalog updates flow in without touching your general knowledge.
A knowledge store answers “How does this work?” questions. Product data answers “Which product should I buy?” questions. Most stores use both.
Next steps
Add product questions
Surface auto-generated FAQ questions directly on your product pages.
Configure your assistant
Connect knowledge to an assistant and shape how it responds.