Playground

The Playground is a private chat where you can talk to your assistant exactly as a customer would, without affecting your live website. Use it to verify answers, tone, and product recommendations before you publish.

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Open the Playground

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Simulate the environment

By default the Playground talks to the assistant with no page context. To test realistic scenarios, select Simulate environment in the top-right corner to open the Test parameters dialog and adjust:

• Simulate website — a page URL (for example https://example.com/product/123). The assistant responds as if it were opened on that specific page, so you can test page- and product-aware answers.
• Store ID — for multi-location stores, simulate location-specific responses for a given store (for example store-berlin-001).
• Language — override the language used in the Playground. By default it uses the assistant’s default language.

Select Save to apply. The conversation restarts with the simulated context.

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What to look for

When testing, pay attention to whether the assistant:

• Answers questions accurately and stays on topic.
• Uses the right tone and personality for your brand.
• Recommends relevant products at the right moment.
• Handles questions it does not know gracefully, instead of inventing answers.
• Responds in the expected language.

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Next steps