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Chat tags classify conversations with a consistent taxonomy so you can organize, filter, and analyze your chats. homie ships with a ready-made default taxonomy, and the assistant tags each conversation automatically. Tags also surface in Analytics, so you can see what’s driving conversations over time. You can refine the taxonomy at any time.

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How the taxonomy is structured

The taxonomy has two levels:
  • Categories group related tags — for example Pre-Sales, Checkout, or After-Sales. Each category has a name and a color. Every tag in a category shares that color, so chats are easy to scan.
  • Tags are the individual labels inside a category — for example Product information, Availability, or Complaint. A conversation can have up to three tags.

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Manage the taxonomy

On the platform, go to Chat tags. From here you can:
  • Add a category, rename it, change its color, or remove an empty one. At least one category must remain.
  • Add tags to a category, rename them, remove them, or drag a tag from one category to another.
  • Save your changes, or Reset the whole taxonomy back to its defaults.
Editing the taxonomy requires permission to manage the assistant. Resetting restores the default categories and tags and cannot be undone.

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How tags are used

  • Automatic tagging — the assistant analyzes each conversation and applies the most relevant tags.
  • Manual adjustments — open a single chat to assign or change its tags by hand.
  • Filter — narrow the conversations list by tag to focus on a specific kind of chat.
  • Analyze — tags feed Analytics, so you can see which categories of conversation are most common and how they trend.
Keep your taxonomy focused. A small set of clear, well-categorized tags is easier to work with than a long list of overlapping ones.

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Next steps

Conversations

Filter and open conversations by tag.

Analytics

See how tagged conversations trend over time.