Knowledge stores answer questions about your business. Product data answers “which product?” — it is what the assistant draws on to make recommendations.
How product data feeds recommendations
When a shopper describes what they’re looking for, the assistant matches their intent against your connected product feeds and suggests the best fits. Because feeds reflect your live catalog, recommendations stay aligned with what’s actually available — including titles, descriptions, and other attributes you provide.Connect a product feed
1
Open Product data
In the homie platform, go to Product data.
2
Add a product data source
Click Create and choose Product data feed in the Add product data source dialog. (If you sell on Shopify, choose Shopify store to connect your catalog through the Shopify integration instead.)
3
Connect the feed
Enter your feed URL (Google Shopping, XML, or CSV), connect it, match the feed fields to homie’s product fields, and give the feed a clear name.
Four fields are required for every product: a unique ID, the product name, the product page URL, and the image URL.
4
Review the connected products
After the feed is processed, confirm your products appear as expected so the assistant has an accurate catalog to recommend from.
Once a feed is connected and processed, the assistant can recommend those products in conversations and on product pages.
Choose a Shopify store for an assistant
When multiple Shopify stores are connected, each assistant can use the catalog from the store that matches its storefront.1
Open the assistant's product source
Open the assistant and go to Knowledge → Product source.
2
Select Shopify
Choose Shopify as the product source, then select one of the connected stores from the Shopify store list.
3
Save and verify
Save the source and test a product question in the Playground. Product recommendations and Shopify conversion analytics now use the selected store.
You can select Other Shopify domain to use a Shopify storefront that is not connected to the organization. homie verifies the domain before saving it. Some integration features may be unavailable because homie has no connected admin session for that store.
Keep a feed up to date
homie keeps each feed in sync automatically on the interval you choose, so recommendations stay aligned with your catalog. Open a feed to change its name, field mapping, or sync interval, or to trigger an update yourself with Refresh (available again a few minutes after each run). Changing the field mapping re-imports the full feed.Delete a feed
Deleting a feed removes its products from the assistant’s recommendation pool.Next steps
Add knowledge sources
Give the assistant policies, FAQs, and guidance to answer from.
Tune recommendations
Shape how your assistant suggests products to shoppers.