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A knowledge store is a repository of business and product information that trains an assistant. You fill a store with sources — websites, documents, FAQs, and more — and connect it to one or more assistants so they can answer from that content.
Before you start, make sure you have at least one assistant created. You connect a store to an assistant during or after setup.

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Create a knowledge store

1

Open Knowledge stores

In the homie platform, go to Knowledge stores.
2

Create a new store

Click Create, then give it a clear name (for example, “Shipping & Returns”) and an optional description so your team knows what it covers.
3

Add sources

Open the new store and add your first source — a website to read, a document to upload, or a set of FAQs.
4

Connect it to an assistant

Open the assistant that should use the store, go to Knowledge sources → Knowledge stores, and select Link. One store can power several assistants, and one assistant can draw from several stores.
Once a store is connected and its sources are processed, the assistant starts answering from that content automatically.

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Connect a store to assistants

A store only affects an assistant once the two are linked, and you manage that link from the assistant. Open the assistant, go to Knowledge sources → Knowledge stores, and use Link to add the store. The store’s own Settings page lists every assistant it’s connected to, but you link and unlink from the assistant side. This lets you reuse the same content — like a shared returns policy — across multiple assistants without duplicating it.
Keep stores focused by topic. Smaller, well-named stores are easier to maintain and let you link exactly the right content to each assistant.

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Store settings and updates

Open a store and go to Settings to manage:
  • General — the store’s name and an optional description (an internal note about what it covers).
  • Website updates — how often homie automatically re-reads the store’s website sources so their content stays current. The available intervals depend on your plan.
  • Connected assistants — a read-only list of the assistants linked to this store.
The update interval applies only to website sources, which change over time. Documents, FAQs, texts, and the other source types stay exactly as you entered them until you edit them.
Deleting a store removes its content from every connected assistant. Disconnect a store first if you only want to stop one assistant from using it.

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Next steps

Add sources

Fill your store with websites, documents, FAQs, and more.

Connect product data

Add product feeds so the assistant can recommend from your catalog.