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Provide situation-based instructions that shape how the assistant responds, rather than facts it answers with. When to use: you want to define how the assistant should behave in specific contexts — for example, when a shopper says “I want to cancel” or “I’m unhappy”. How to add: in your knowledge store, open Sources → Desired reactions, select Add, and write your instruction in plain language. The assistant follows it when it recognizes the matching situation.

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Validity period

You can optionally define when an entry should apply — for a prize draw, a limited-time promotion, or a notice about a service disruption. Outside that period the assistant does not use the entry. It is not deleted: change the date at any time to reactivate it. In the overview you can filter by Active and Expired. To pause entries immediately, select one or more of them and choose Inactive. They move to Expired and are no longer used. To restore them, open Expired, select the entries, and choose Active. Reactivating clears their previous validity period and makes them active immediately. While in effect, time-boxed entries take precedence over any permanent information that contradicts them. Valid until includes the selected day: “valid until 31 Dec” means the entry applies for the whole of 31 December.