Skip to main content
The Topics view turns your conversations into topic-based insights. homie automatically tags each conversation by what shoppers ask about, and Topics aggregates those chat tags so you can see the themes that drive conversations — without reading chats one by one. Open your assistant on the platform and go to Analytics → Topics. Like the rest of analytics, every card respects the date range you select (and, for in-store assistants, the store filter).

​
What the Topics view shows

  • Topic distribution — the share of each topic category across your chats, so you can see which kinds of questions dominate.
  • Opening topic — the topics conversations start with, which tells you why shoppers reach out.
  • Top subtags — the most common individual topics in your chats.
  • Negative ratings by topic — the topics that appear most often in chats with negative feedback, together with the reasons shoppers gave.

​
Find knowledge gaps

Negative ratings by topic is the fastest way to spot gaps. When a topic shows up often among negative ratings, that’s a signal your knowledge is missing content shoppers need. Open the linked chats to read what went wrong, then add or improve that content so the assistant handles the topic better next time.
Topics is powered by chat tags. A clear, well-organized tag taxonomy makes these breakdowns more useful.

​
Next steps

Analytics overview

See key metrics, conversions, and performance breakdowns.

Knowledge

Add content to close the gaps Topics reveals.