> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yourhomie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Best Practices

> Practical advice to get the most conversions and the fewest support tickets out of your homie assistant.

A few habits make the difference between an assistant that's "good enough" and one that consistently converts shoppers and deflects tickets. Use these practices as you set up and maintain homie.

## Keep your knowledge fresh and focused

Your assistant is only as good as the knowledge behind it. Connect the sources that matter — product data, FAQs, shipping and returns pages — and remove anything outdated or off-topic.

<Tip>
  Less, but accurate, beats more but noisy. A focused knowledge store gives sharper answers than a giant dump of every page on your site.
</Tip>

Review your [knowledge sources](/en/user-guide/knowledge/sources/website) on a regular schedule, especially after catalog or policy changes.

## Write clear tone and fine-tuning instructions

Tell the assistant how to behave: its tone, what to emphasize, and what to avoid. Clear, specific instructions produce on-brand answers.

<Tip>
  Be concrete. "Friendly, concise, always suggest a matching product" works better than "be helpful." See [Fine-tuning](/en/user-guide/assistants/fine-tuning).
</Tip>

## Use page configuration and activation messages thoughtfully

Show the assistant where it adds value and stay out of the way where it doesn't. Use [page configuration](/en/user-guide/assistants/page-configuration) to control where the widget appears, and keep activation messages relevant to the page the shopper is on.

<Warning>
  Overusing activation messages feels pushy. Trigger them where they genuinely help — for example on a product page where shoppers often have questions.
</Warning>

## Set up AI product questions on product pages

Add [AI product questions](/en/user-guide/product-questions/overview) to your product detail pages so shoppers can ask about a specific item right where they decide to buy.

## Review analytics and topics regularly

Your conversations reveal exactly where shoppers get stuck. Check [Analytics](/en/user-guide/analytics/overview) and [topics](/en/user-guide/analytics/topics) regularly to spot gaps in your knowledge and recurring blockers.

<Tip>
  When a topic shows up often without a good answer, that's your next knowledge update.
</Tip>

## Tag chats to spot recurring issues

Use [chat tags](/en/user-guide/chat-management/chat-tags) to label conversations — for example "missing size info" or "shipping question" — so patterns become obvious over time.

## Next steps

<CardGroup cols={2}>
  <Card title="Review analytics" icon="chart-line" href="/en/user-guide/analytics/overview">
    Find the questions that block sales and act on them.
  </Card>

  <Card title="Fine-tune your assistant" icon="sliders" href="/en/user-guide/assistants/fine-tuning">
    Shape tone and behavior for on-brand answers.
  </Card>
</CardGroup>