> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yourhomie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Add question-and-answer pairs to a knowledge store for precise, pre-approved answers.

Add question-and-answer pairs directly.

**When to use:** you know the exact questions customers ask and want full control over the answers.

**How to add:** in your [knowledge store](/en/user-guide/knowledge/knowledge-stores), open **Sources → FAQs**, select **Add**, then enter each question with its answer. FAQ pairs give the assistant precise, pre-approved responses for common queries.

## Validity period

You can optionally define when an entry should apply — for a prize draw, a limited-time promotion, or a notice about a service disruption.

Outside that period the assistant does not use the entry. It is not deleted: change the date at any time to reactivate it. In the overview you can filter by **Active** and **Expired**.

To pause entries immediately, select one or more of them and choose **Inactive**. They move to **Expired** and are no longer used. To restore them, open **Expired**, select the entries, and choose **Active**. Reactivating clears their previous validity period and makes them active immediately.

While in effect, time-boxed entries take **precedence** over any permanent information that contradicts them.

**Valid until** includes the selected day: "valid until 31 Dec" means the entry applies for the whole of 31 December.