> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yourhomie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Desired reactions

> Give situation-based instructions that shape how the assistant responds.

Provide situation-based instructions that shape how the assistant responds, rather than facts it answers with.

**When to use:** you want to define how the assistant should behave in specific contexts — for example, when a shopper says "I want to cancel" or "I'm unhappy".

**How to add:** in your [knowledge store](/en/user-guide/knowledge/knowledge-stores), open **Sources → Desired reactions**, select **Add**, and write your instruction in plain language. The assistant follows it when it recognizes the matching situation.