> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yourhomie.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage chat tags

> Manage the tag taxonomy used to classify conversations, then use tags to organize, filter, and analyze chats.

Chat tags classify conversations with a consistent taxonomy so you can organize, filter, and analyze your chats. homie ships with a ready-made default taxonomy, and the assistant tags each conversation automatically. Tags also surface in [Analytics](/en/user-guide/analytics/overview), so you can see what's driving conversations over time. You can refine the taxonomy at any time.

## How the taxonomy is structured

The taxonomy has two levels:

* **Categories** group related tags — for example `Pre-Sales`, `Checkout`, or `After-Sales`. Each category has a **name** and a **color**. Every tag in a category shares that color, so chats are easy to scan.
* **Tags** are the individual labels inside a category — for example `Product information`, `Availability`, or `Complaint`. A conversation can have up to three tags.

## Manage the taxonomy

On the platform, go to **Chat tags**. From here you can:

* Add a category, rename it, change its color, or remove an empty one. At least one category must remain.
* Add tags to a category, rename them, remove them, or drag a tag from one category to another.
* **Save** your changes, or **Reset** the whole taxonomy back to its defaults.

<Note>
  Editing the taxonomy requires permission to manage the assistant. Resetting restores the default categories and tags and cannot be undone.
</Note>

## How tags are used

* **Automatic tagging** — the assistant analyzes each conversation and applies the most relevant tags.
* **Manual adjustments** — open a single chat to assign or change its tags by hand.
* **Filter** — narrow the [conversations](/en/user-guide/chat-management/conversations) list by tag to focus on a specific kind of chat.
* **Analyze** — tags feed [Analytics](/en/user-guide/analytics/overview), so you can see which categories of conversation are most common and how they trend.

<Tip>
  Keep your taxonomy focused. A small set of clear, well-categorized tags is easier to work with than a long list of overlapping ones.
</Tip>

## Next steps

<CardGroup cols={2}>
  <Card title="Conversations" icon="messages" href="/en/user-guide/chat-management/conversations">
    Filter and open conversations by tag.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/en/user-guide/analytics/overview">
    See how tagged conversations trend over time.
  </Card>
</CardGroup>